Skip to Videos All | Demographics | Wealth Management | Artificial Intelligence | Banking as a Service | Branch Banking | Customer Centricity | DeFi | Digital Identity | Ethics | Metaverse | Money | Sustainability | Customer Centricity, • 4/11/25 Fintech Book Club Q2 2025: Customer-Centric Innovation in Finance The Fintech Book Club met on April 11, 2025 to discuss Customer-Centric Innovation in Finance: Leveraging Human Insights to Drive Product Innovation in the Digital Age by Dr Erin B Taylor and Dr Anette Broløs.